Privacy Policy
At Duffle, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your data. By using our website, you consent to the practices described in this policy.
What We Collect
To provide you with an enhanced shopping experience and customer service, we may collect the following information:
- Personal Identification: Name, email address, contact information, and postal address.
- Demographic Information: Postcode, preferences, interests, and other relevant details for customer surveys and promotions.
- Payment Information: Credit card details and billing address (processed securely by third-party payment processors).
- Other Information: Any additional details you provide in customer surveys, feedback, or marketing opt-ins.
How We Use Your Information
The information we collect helps us improve our services and provide you with a personalized experience. Specifically, we use this information for the following purposes:
- Internal Record Keeping: To maintain and manage your orders, account, and preferences.
- Product & Service Improvement: To continually enhance our product offerings and customer service.
- Promotions and Offers: Periodically sending promotional emails about new products, special offers, or events that may be of interest to you.
- Market Research: Using your information to contact you for surveys or feedback, helping us understand your needs and preferences.
- Customization: Personalizing your shopping experience by tailoring content and product recommendations based on your preferences.
Security of Your Information
We are committed to ensuring that your personal data is secure. We implement a range of physical, electronic, and managerial safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
Cookies
We use cookies to improve your experience on our website. A cookie is a small file that is placed on your device when you visit our site. It helps us analyze web traffic, personalize your experience, and remember your preferences for future visits.
- Traffic Analysis: Cookies allow us to track and analyze which pages are most popular, helping us improve the content and design of our site.
- Customization: Cookies help us remember your preferences and customize your user experience based on past interactions.
- Third-Party Cookies: Some cookies may be set by third-party services (e.g., analytics providers) that help us improve our website.
You can choose to accept or decline cookies through your browser settings. However, declining cookies may limit your ability to fully enjoy some features of our website.
Links to Other Websites
Our website may contain links to other websites for your convenience or reference. However, once you leave our site, we have no control over those external websites and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
Controlling Your Personal Information
You have control over your personal information and can choose to limit how we use it. Specifically:
- You may opt out of direct marketing communications by unchecking the box provided during form submissions or by contacting us directly.
- If you no longer wish to receive promotional emails, you may unsubscribe using the link in the email or contact us at support@customleatherdufflebags.com.
We do not sell, lease, or share your personal information with third parties without your consent, unless required by law.
Accessing and Updating Your Information
Under applicable data protection laws, you may request access to or correction of your personal information that we hold. You may also request that we delete your information if it is no longer needed for our business purposes.
To make such requests, please contact us at:
- Email: support@customleatherdufflebags.com
- Mailing Address: 50 St Annes Road Aylesbury HP197RB
- Phone: +44 7389 083558