Refund and Returns Policy

Thank you for choosing Custom Leather Duffle Bags for your custom leather duffle bags. We take great pride in offering high-quality, handcrafted products, and we want to ensure that you are completely satisfied with your purchase. Please read our Refund and Returns Policy below, which outlines our return, refund, and cancellation procedures.

Return Period

We offer a 30-day return policy from the date of delivery. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be in original packaging.
• The item must include proof of purchase (e.g., receipt or order confirmation).

Non-returnable Items

Due to the personalized nature of our custom leather duffle bags, the following items are non-returnable unless they are faulty or delivered in error:

• Custom or personalized bags (e.g., bags with initials, custom monograms, or specific design choices).
• Damaged items due to misuse, accidental damage, or normal wear and tear.
• Items marked as final sale or non-returnable at checkout.

Please double-check all personalization details before placing your order to ensure they are correct.

Cancellation of Custom Orders

Custom orders for personalized leather duffle bags can be canceled within 3 days of placing the order. If you wish to cancel, you must notify us in writing via email at support@customleatherdufflebags.com within 3 working days of your order.

• If your cancellation request is received within this timeframe, any payments made will be fully refunded within 30 days.
• After 3 days, we are unable to accept cancellations due to the custom nature of the product.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, a refund will be issued to your original payment method (credit card, PayPal, etc.).
• Refunds will be processed within 30 days of receiving the returned item.

Late or Missing Refunds:
If you haven’t received your refund yet, please follow these steps:

1. Check your bank or credit card statement.
2. Contact your credit card company – it may take some time before the refund is officially posted.
3. Reach out to your bank – processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact us at support@customleatherdufflebags.com.

Exchanges

We only offer exchanges for defective or damaged leather duffle bags. If your bag arrives damaged or defective, please contact us immediately at support@customleatherdufflebags.com with a description and photos of the issue.

Once we confirm the damage, we will arrange an exchange or provide a full refund.

Shipping Returns

To return your leather duffle bag, please mail it to: 
50 St Annes Road Aylesbury HP197RB

You are responsible for the return shipping costs. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from the total refund amount.

We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item without tracking.

Gift Returns

If the leather duffle bag was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be issued once the return is processed.

If the item was not marked as a gift at checkout or was shipped to the gift giver, the refund will be issued to the original purchaser, who will be notified of the return.

Need Help?

If you have any questions or concerns about our refund or returns process, please feel free to contact us at:
support@customleatherdufflebags.com

Our customer service team is happy to assist you!

Summary of Key Points:

• 30-day return policy for unused items in original condition.
• Custom bags cannot be returned unless defective.
• Cancellation available for custom orders within 3 days of purchase.
• Return shipping is the customer’s responsibility, and tracking is recommended for valuable items.